F.A.Q

How do I open a Membership Account?

You can open your account in two ways:


1. Sign up directly on our website

Click HERE to create your new account now!


2. Account activation after placing your order

After you place your order with us, we will automatically create an account and send an Activation Email to your email address.

If you are a returning customer and have not activated your account through our Activation Email, you can simply create a new password with your email address.

 

What is the shipping time?

- Fast Shipping item: will be shipped the next day, Monday to Saturday
- Non Fast Shipping item: processing time is 5-11 working days before shipping.

Please note that all orders with prescription lenses will take 2-5 additional days to process and fit the lenses to your frame.

 

Which countries does unricdy.com ship to?

We ship to all countries worldwide with fast international shipping. 

For more information regarding our shipping times, please click HERE.

 

How will I know when my order has been shipped?

We will inform you by email when your order has been shipped and include the courier tracking details, so you can easily track the delivery status of your product.

 

Do I have to pay any custom duties?

Your order will be dispatched from one of our logistics center in either Germany, Italy, the USA, Australia or Hong Kong, therefore we cannot guarantee that your order will be exempt from government imposed import duties and taxes.

Reimbursement: In the unlikely event that your item is held by customs and you are notified to pay additional custom duties, please note that we will fully reimburse these costs. Please first proceed to pay the fee and ask for a formal invoice.

Contact our Customer Service Team and provide us with a clear photo or scan of the invoice, so we can fully reimburse the costs.

Exception: Please note that we do not refund Brazilian customs duties or taxes due to the nature of the Brazilian Trade Regulation; all customers in Brazil are fully-responsible for any custom duties or taxes incurred.

 

What is your Return & Refund Policy?

We offer FREE 100 days returns policy for an exchange or refund.

See our Return Policy.

 

How do I measure the PD value by myself?

Normally your optician can provide you with your pupillary distance (PD).

Your PD is the distance between your pupils, measured in millimeters, and can also be measured yourself with the help of a friend:

PD

1. Hold the ruler up to the bridge of your nose.

2. Have your friend close one eye.

Back
We Ship With
Trusted Pilot
STAY CONNECTED

Les photos des produits ne sont pas contractuelles; le produit ne comprend pas forcément tous les éléments de la photo. Se référer à la fiche détaillée du produit pour plus d'informations.